Important: By using pkiuck.org, you are considered to have read and accepted this Privacy Policy. Please read the full policy carefully before using the site for the first time.
1. Introduction
Pkiuck is a trusted online gaming platform built for gamers in Bangladesh. We understand how much your personal data matters to you. That is why the pkiuck Privacy Policy is designed with full transparency — so you know exactly what information we hold, why we hold it, and how it is kept secure.
This Privacy Policy applies to the pkiuck.org website and all associated services. pkiuck may update this policy as needed, and the date of any changes will always be noted at the top of the page. You will be notified by email for any major updates.
2. What Information We Collect
2.1 Information You Provide Directly
We retain the information you provide when registering an account or using our services. This includes:
- Full Name and Date of Birth
- Email address and mobile number
- Current Address
- Copy of national ID or passport submitted for identity verification (KYC)
- Payment details (bKash/Nagad number, transaction reference, etc.)
2.2 Information Collected Automatically
While you use pkiuck, certain data is collected automatically to improve service quality and ensure security:
- IP address and device type
- Browser and Operating System Information
- Session Duration & Gaming History
- Login time and device location (up to city level)
- Browsing behavior collected via cookies and web beacons
Please Note: pkiuck never stores your password or full payment card number. All payment information is always processed through encrypted channels.
3. How We Use Your Information
Pkiuck uses your data only for specific, legitimate purposes. The table below provides full details:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account verification, KYC process | Legal Obligation |
| Contact Information | Support, Notifications & Promotions | Contractual Requirement |
| Payment Information | Deposit & Withdrawal Processing | Contractual Requirement |
| Gaming History | Responsible Gaming Monitoring | Legitimate Interest |
| Device Information | Fraud Prevention & Security | Legitimate Interest |
| Cookie Data | User Experience Improvement | Compliance |
4. Data Sharing Policy
Pkiuck does not sell or unnecessarily share your personal information with any third party. Disclosure is limited to the following circumstances:
4.1 Payment Processors
Pkiuck works with approved payment gateway providers to process deposits and withdrawals. These providers receive only the information necessary to complete transactions and operate under strict confidentiality agreements.
4.2 Regulatory Authorities
Pkiuck may disclose required information in response to a legal obligation or a lawful directive from a regulatory authority. Reporting suspicious transactions to the relevant authorities in compliance with anti-money laundering laws is a legal responsibility of pkiuck.
4.3 Technology Service Providers
Pkiuck works with trusted technology partners for server hosting, game software, and security services. These partners are bound by contract and are not permitted to use your data for any other purpose.
Our Commitment: pkiuck will never sell or rent your data to advertisers, data brokers, or any other commercial party. This is a firm, non-negotiable policy.
5. Cookie Policy
Cookies are small text files stored in your browser. pkiuck uses the following types of cookies:
- Essential Cookies: Essential for the website to function properly. These cannot be disabled.
- Functional Cookies: Helps remember your preferences and settings.
- Analytics Cookies: Used to understand how pkiuck is being used. You can disable these at any time.
- Security Cookies: Helps prevent fraud and defend against cyberattacks.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of pkiuck.
6. Data Retention Period
Pkiuck does not retain your data longer than necessary. As a general rule:
- Account data for active accounts is retained for as long as the account remains open.
- Certain data may be retained for up to 5 years after account closure for legal compliance purposes.
- Transaction records are retained for up to 7 years in accordance with financial regulatory requirements.
- Once the retention period expires, data is securely deleted or anonymized.
7. International Data Transfers
Pkiuck stores your data in internationally certified data centers. In some cases, data may be processed on servers outside Bangladesh. For any such transfers, pkiuck ensures that the destination country maintains an equal or higher level of data protection and that all agreements comply with applicable data protection laws.
International Protection: pkiuck follows the internationally recognized ISO/IEC 27001 security standard, ensuring consistent protection of your data regardless of where it is stored.
8. Privacy of Minors
Pkiuck is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. If we become aware that a minor's data has been collected inadvertently, we will immediately delete that data and close the associated account.
If you believe a minor is using pkiuck, please contact us immediately.
9. Security Measures
Pkiuck uses industry-standard technologies and processes to protect your data. Our security layers include:
- 256-Bit SSL/TLS Encryption — All data transmissions are secured.
- Two-Factor Authentication (2FA) — Prevents unauthorized access to accounts.
- Regular Security Audits — Managed by third-party security experts.
- Real-Time Fraud Detection — Automatically detects suspicious activity.
- Data Backup System — Regular backups eliminate the risk of data loss.
10. Response to Privacy Breaches
In the event of a data protection breach, pkiuck will take the following steps:
- Relevant authorities will be notified within 72 hours of an incident being identified.
- Affected users will be notified by email as quickly as possible.
- Immediate steps will be taken to limit any damage.
- A full investigation will be conducted to prevent similar incidents from occurring in the future.
11. Policy Changes
Pkiuck may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, registered users will be notified by email in advance. Continued use of pkiuck after any changes constitutes acceptance of the updated policy.
12. Contact
If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact the pkiuck Support team. Our team is available 24 hours a day, 7 days a week.
Email: [email protected]